A quality management system qms is a formalized system that documents processes procedures and responsibilities for achieving quality policies and objectives a qms helps coordinate and direct an organizations activities to meet customer and regulatory requirements and improve its effectiveness and efficiency on a continuous basis. Total quality management is in part a philosophy saying that achieving excellence involves a constant forward effort from all of an organizations employees. Total quality management ensures that every single employee is working towards the improvement of work culture processes services systems and so on to ensure long term success total quality management can be divided into four categories plan do check act also referred to as pdca cycle planning phase planning is the most crucial phase of . Quality frameworks that support quality management the following items are quality concepts that support an organization in pursuing improvements and quality excellence but they are not designed as sets of requirements against which to create a quality management system and a qms cannot be certified against these guidelines
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